Privacy Policy

This Privacy Policy explains how HammerApp (“HammerApp”, “we”, “us”) collects, uses, shares, and protects personal information when you use our website, apps, and related services (the “Services”).

Information we collect

• Contact details such as name, email address, and phone number when you submit forms or create an account.
• Service information such as address/location details, requested service category, preferred time slots, and messages you provide.
• Account and verification data for partners/technicians (for example, KYC / identity documents and certifications) when required for onboarding and compliance.
• Device and usage data such as pages viewed, approximate location (city-level), IP address, browser type, and diagnostic logs.
• Cookies and similar technologies as described in our Cookie settings.

How we use information

• Provide and improve the Services, including matching customers with professionals and supporting bookings.
• Communicate with you about requests, bookings, support tickets, and service updates.
• Safety and trust, including fraud prevention, eligibility checks, and enforcing our policies.
• Analytics to understand product usage and improve performance and reliability.
• Legal compliance where required by applicable laws and regulations.

How we share information

We may share information in limited situations, such as:

• With service professionals to fulfill your booking (for example, contact details and job location).
• With service providers (e.g., hosting, analytics, customer support tools) who process data on our behalf.
• For legal reasons if required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or sale of assets.

Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and context.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your choices

• Cookie preferences: manage via Cookie settings.
• Marketing communications: if applicable, you can opt out using instructions in the message.
• Access and updates: you may request access, correction, or deletion where applicable.

Children’s privacy

The Services are not intended for children. If you believe a child has provided personal information, contact us so we can take appropriate steps.

Contact

For privacy questions or requests, contact us via the Contact section on the website.

This template is provided for general informational use and may require customization for your business model, jurisdictions, and compliance needs.